Vital Signs: Using Quality, Time, and Cost Performance Measurements to Chart Your Company's Future
By Steven M. Hronec.
Description
"Vital Signs" reveals the weaknesses of traditional measurements, such as: complex, abstract ratios that have little direct bearing on the work done; measures that don't tie in to corporate strategies. This text looks at how to find the facts about a company's performance, and explains every step needed to set up and run highly effective measurement systems. "Vital Signs" demonstrates how to make powerful use of often-misused tools and techniques, such as benchmarking, competitor/market analysis, surveys and focus groups. Example from Federal Express, Motorola,...
ISBN(s)
0814450733, 9780814450734
