Tough questions, great answers : responding to patient concerns about today's dentistry
By Robin Wright.
Description
This work offers specific guidance for difficult patient questions, such as: do you guarantee your work? Do you treat AIDS patients? Why does my insurance company say you're too expensive? This work shows how to provide trust-building responses. The format includes questions and answers, with explanations of what works, what doesn't, and why. - from Amzon
ISBN(s)
0867153202, 9780867153200
